Job: Technology Service Manager _Above 10 yrs _ 23 Lkh 1 Position_ _Chennai

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Title Technology Service Manager _Above 10 yrs _ 23 Lkh 1 Position_ _Chennai
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Categories IT Jobs
Salary 20_23 Lakhs Per Annum
Total Yrs Of Experience Required 10 yrs & above
Job Location Chennai
Job Description
·         Holds a minimum Bachelor’s degree or relevant professional engineering qualification with major in information technology computer science, information science, computer systems analysis, networking, or a related field.

·         10+ Years of combined technology experience including a minimum of 3+ years as a technical lead.

·         Proficient in handling the most complex of technical development concepts, latest software tools and technologies, strong database concepts and design techniques.

·         Have solid technical experience in configuration of third party systems including implementation of custom components and other add ons.

·         Have solid technical experience in Windows web application development in both Microsoft and Java technologies using Microsoft SQL Server (2012 and later) as a back-end data server (using ODBC and/or ADO).

·         Possesses good knowledge of different software systems and architecture including cloud, SaaS and client/server

·         Experienced in Agile methodology

·         Passionate about delivering exceptional customer service.

·         Proven track record of building highly effective teams of technical Service Delivery professionals.

·         Have excellent written and verbal communication skills in English, influencing and customer management skills

·         Knowledge and experience in effectively working with the ITIL framework

·         Highly developed Analytical and problem-solving skills.

·         Exhibit a proactive approach to staff and management, to quickly identify problems and implement improvements

·         Experienced working under pressure and organising work priorities

·         Exposure to SAP Hybris, C4C, Success Factors is advantageous

·         Customer service skills – Interpersonal skills, particularly negotiation and facilitation, to recognise requirements and ways to satisfy them and maintain good relations with IDP staff and suppliers

·         Project Management, Agile certifications

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