Job: SR. Service Desk (ITIL Certified)_ Exp 5 to 7 yrs_ Salary 6 to 7 lpa_Nungambakkam, Chennai

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Title SR. Service Desk (ITIL Certified)_ Exp 5 to 7 yrs_ Salary 6 to 7 lpa_Nungambakkam, Chennai
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Categories IT Jobs
Salary 6 _ 7 Lpa
Total Yrs Of Experience Required 5 _ 7 yrs
Job Location Chennai
Job Description
EDUCATION AND EXPERIENCE:

Bachelor’s degree and 3 years of relevant experience, or a combination of education and relevant experience.

 

KNOWLEDGE, SKILLS AND ABILITIES:

·         Knowledge and over 5 years’ experience working in a Service Desk supporting a global organisation

·         Willing to work a 24×7 rotational shift and have shift lead responsibilities.

·         Analysis and problem-solving skills to quickly identify issues and implement improvements

·         Technical computing skills in a variety of operating systems for software and hardware

·         Customer service skills

·         Strong and fluent communication skills in English (verbal and written)

·         Highly developed communication skills for dealing with enquiries and supporting staff in Information Services

·         The ability to both take direction while also working independently in a fast-paced environment

·         Strong time management and the ability to manage shifting priorities for themselves and others.

·         Experience working under pressure and organising work priorities

·         Interpersonal skills, particularly negotiation and facilitation, to recognize staff needs and ways to satisfy them and maintain good relations with IDP staff and suppliers.

·         The ability to troubleshoot and resolve desktop issues

 

ADDITIONAL REQUIREMENTS:

·         Prior experience in Service-Now or similar ITSM tool

·         ITIL Foundation v3 Certification

·         Strong understanding of

o   Windows 7 and above Operating systems

o   Microsoft Office 2007-2013

o   Internet Explorer and other browsers

o   Microsoft Outlook client and Web Access

·         Understanding of mobile device configuration including Blackberry, iPhone and iPad.

·         Basic working knowledge of:

o   Microsoft Office365, Exchange, Active Directory and Sharepoint administration

o   DNS, Group policies and domain controllers

o   Solid PC networking concepts understanding

o   Installation and configuration of PC peripherals

o   S

Note: ITIL Certification  or ITIL Experience Must

Please share updated resume with following Details :
Total yrs Exp
ITIL Cerrtied or EXP
Current ctc
Expected ctc
Notice Period

Regards.
Neema
Angel and Genie`
www.angelgenie.com

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