Job: Service Desk Analyst _ L1_L2 _Exp 2 to 5 yrs _Salary 3.5 lkh PA_ 5lkh_Nungambakkam, Chennai

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Title Service Desk Analyst _ L1_L2 _Exp 2 to 5 yrs _Salary 3.5 lkh PA_ 5lkh_Nungambakkam, Chennai
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Categories IT Jobs
Salary 3.5 to 5 LPA
Total Yrs Of Experience Required 2 to 5 yrs
Job Location Chennai
Job Description

 Minimum 2 Years of experience in effectively working on a company
Service Desk an in involving Co-ordination and Interaction with business
users via different mode of communication.
 Have working experience in rendering Application Support not limiting in
o Identify, Evaluate, Prioritize and Resolve user requests
and issues.
 An IT undergraduate degree from a recognized college or university
 ITIL Certification at Foundation level
 Strong understanding of Windows 7 & above Operating Systems
 Strong understanding of Microsoft Office 2007-2013
 Experience in Supporting Office 365
 Strong understanding of Internet Explorer
 Microsoft Outlook 2007-2013 and Web Access
 Basic understanding of Microsoft Active Directory 2003-2012
 Solid PC networking concepts understanding
 Installation and configuration of PC peripherals
 The ability to troubleshoot and resolve desktop issues
 Analytical & Problem-solving Skills
 Strong and fluent communication skills in English (verbal and written)
 The ability to both take direction and work independently in a fast-paced
 Strong time management and the ability to manage shifting priorities
 Willing to support a 24x7x365 work environment with 8.5-hour
rotational shift and rotational week off.
Desirable Skills
 Knowledge of any CRM applications or any Software as a Service (SaaS)
 Working Knowledge in any Service Desk Ticketing Tool

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