Job: Service Delivery Manager-KPO-Bangalore-7-12yrs-9-11lakhs

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Title Service Delivery Manager-KPO-Bangalore-7-12yrs-9-11lakhs
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Categories BPO-Jobs
Salary 11lakhs
Total Yrs Of Experience Required 7-12yrs
Job Location Bangalore
Job Description

Our client is one of the fastest growing KPOs in India.Our client is the 4th largest Insurance Brokerage and Risk Management Firm in the world listed on NYSE and included in the Forbes Magazine’s Platinum 400 Best Big Companies in America. Our global strength is more than 13500 and our revenue is more than $ 2 Billion. Client have started operations in Pune in the year 2006.

Our client is looking for Service Delivery Manager  for Bangalore location-Kodigehalli(Between Hebbal and Yelahanka)

JOB-DESCRIPTION – Service Delivery Manager – Insurance


  • Should have been a Process Manager/ Service Delivery Manager (or an AM – Operations) at least for 2.5 year in his/her previous role
  • Minimum span of control – 40
  • Prior experience in General Insurance would be preferable though not mandatory
  • Working knowledge of PI tools like Lean / Six Sigma would be beneficial though not mandatory
  • Overseas transition experience. At least 1 or 2 onsite assignment would be preferred
  • Should be willing to work in any shift including Night Shift

Basic Competencies (moderate to strong for at least 4 out of 6 below)

  • Demonstrates strong interpersonal skills – is able to build a climate of trust and a healthy working relationship
  • Willingness to make difficult and unpopular decisions
  • Good issue identification and problem solving skills both at a process level as well as while handling people
  • Strong with numbers – sound analytical skills reflecting capability of analyzing reports / MIS
  • Good administrative skills – eg: keeping records simple with minimum duplication
  • Capability of thinking out of the box / constantly looks for process efficiency opportunities
  • Good written & verbal Communication skills


The successful candidate must be a Graduate /Post Graduate in any discipline.



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