Job: NOC Engineer – Min 1yr Exp – 5.5L – Mumbai – Healthcare IT Industry

Job Title: NOC Engineer

Reporting Authority:  Team Lead

Department ITSS – NOC

Shift 24/7 (Primarily night shift)

Location Mumbai

Certification Microsoft – Windows, Linux (RHEL)

Role Description The role of a NOC engineer is to monitor various systems, provide email communication from IT, and coordinate outage resolution, with Level 1 troubleshooting across from Application to Network to Systems and provide necessary requested access via the internal portal.

Key Responsibilities

Job Description Duty Statements

1 Performance and alerts monitoring  Monitor performance of services and network  Identify an alert whether, visual or auditory  Record the identification of alert on the internal portal or tool  Verify alerts as “false-positive”  Troubleshoot and resolve genuine alerts within the defined timelines  Coordinate for outage resolution with appropriate departments

2 Case management  Work on cases/incidences created by internal and external stakeholders within the set timelines and as per set standards  Document the resolution steps on the internal portal

3 Task management  Work on scheduled internal or external tasks  Document steps in the internal portal

4 Internal request management  Monitor and assist in addressing the internal requests created on the internal portal, internal tools and emails to address them on priority  Communicate through emails or calls to assist other departments

5 Knowledge quotient  Be updated about the new features and enhancements within the product  Be updated with product, process and technical knowledge
Working Relationships:  Customers  All departments mainly with Support, Implementation/Interface etc.  Team Leads  Mentors and peers  DCOPS, Server, Network and Storage teams

Knowledge Skills Attributes  Basics of cloud  Basics of Windows and Linux  Solarwinds  Nagios  Dynatrace  Thousandeyes  Communication (verbal and written)  Logical and analytical skills  Attention to detail  Documentation  Ownership and accountability  Passion  Integrity  Team work