Title | NOC Engineer – Min 1yr Exp – 5.5L – Mumbai – Healthcare IT Industry |
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Categories | Networking Jobs |
Salary | 5.5L |
Total Yrs Of Experience Required | 1-5yrs |
Job Location | Mumbai |
Job Description | Job Title: NOC Engineer Reporting Authority: Team Lead Department ITSS – NOC Shift 24/7 (Primarily night shift) Location Mumbai Certification Microsoft – Windows, Linux (RHEL) Role Description The role of a NOC engineer is to monitor various systems, provide email communication from IT, and coordinate outage resolution, with Level 1 troubleshooting across from Application to Network to Systems and provide necessary requested access via the internal portal. Key Responsibilities Job Description Duty Statements 1 Performance and alerts monitoring Monitor performance of services and network Identify an alert whether, visual or auditory Record the identification of alert on the internal portal or tool Verify alerts as “false-positive” Troubleshoot and resolve genuine alerts within the defined timelines Coordinate for outage resolution with appropriate departments 2 Case management Work on cases/incidences created by internal and external stakeholders within the set timelines and as per set standards Document the resolution steps on the internal portal 3 Task management Work on scheduled internal or external tasks Document steps in the internal portal 4 Internal request management Monitor and assist in addressing the internal requests created on the internal portal, internal tools and emails to address them on priority Communicate through emails or calls to assist other departments 5 Knowledge quotient Be updated about the new features and enhancements within the product Be updated with product, process and technical knowledge Knowledge Skills Attributes Basics of cloud Basics of Windows and Linux Solarwinds Nagios Dynatrace Thousandeyes Communication (verbal and written) Logical and analytical skills Attention to detail Documentation Ownership and accountability Passion Integrity Team work |
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