Job: MEDIA TIER 1 ENGINEER(Helpdesk Engineer)_ For Media Broadcast Industry _ Experience 4 to7 years_ Salary upto 10 lpa_Location Mahadevpura Bangalore

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Title MEDIA TIER 1 ENGINEER(Helpdesk Engineer)_ For Media Broadcast Industry _ Experience 4 to7 years_ Salary upto 10 lpa_Location Mahadevpura Bangalore
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Categories IT Jobs
Salary upto 10 lpa
Total Yrs Of Experience Required 4 to 7 yrs
Job Location Bangalore
Job Description
  • 4-5 years’ experience in technical helpdesk in TV/MEDIA domain companies with Media Products Knowledge. Should have experience in Media products like Media Room, Media First, CMS (Content Management system), VSPP (Video Storage & Processing Platform), MDN (Media Del network), Media Processing (Envivio, Compression)

 

JD as Follow:

Ø  Receive, manage and record help desk requests receiving either by telephone/ Web Tickets/Emails/Chats

Ø  Probe the users to identify the actual root cause of the issue and troubleshoot it with all available resources.

Ø  Forward technical support issues that cannot be addressed by the Tier 1 to the appropriate technician (Level 2 or Escalation Team).

Ø  Logging of Snow tickets

Ø  Ordering of replacement product

Ø  Using the repair processes

Ø  Varied administrative tasks

Ø  Work as a team member, providing support to colleagues as and when required.

Ø  Able to react to change productively and handle other essential task as assigned.

Ø  Share new solutions with the group as part of “Sharing Best Practices”

Ø  Contribute & Participate for the overall improvement of the program / company.

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