Job: Manager QUALITY-(BPO)-NOIDA-10yrs-15yrs-6lakhs

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Title Manager QUALITY-(BPO)-NOIDA-10yrs-15yrs-6lakhs
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Categories BPO-Jobs
Salary 6lakhs
Total Yrs Of Experience Required 10-15yrs
Job Location Noida
Job Description

Our client  is a global business processes outsourcing company, founded in 1998. Our client handles millions of customer transactions every year and are proud as a provider of outstanding customer  experience.  The BPO services cover the entire customer lifecycle that include front-office and back-office processes – contact center processes,Payroll & HR services, Business Analytics / Knowledge services and End-to-end Mortgage services. Our solutions are reflective of our outlook and focus

Our client is looking for  Manager Quality for Noida Location

Role :   Manager-Quality

Responsibilities :   To manage Quality and Sales verification processes for all
programs in the centre and also act as ISMS PoC.

Educational Qualifications :    Min. Graduate in any stream, only through regular
college education.  Graduation done through distance education will not be
considered

Experience :  Min. 9 years in any BPO organizations.  Max : 15 years.  Should have
managed any outbound program, verification process.

Should have led the Quality team.
Should have handled client interactions and presentations etc.
Good in communication, inter-personal skills, analytical, documentation skills and
reports preparation
Six sigma green belt certification is an added advantage (but not mandatory)
Prior ISMS experience is an added advantage (but not mandatory), we will train.
Travel distance to office should not be more than 1 hour in metro.  Candidates
staying nearby is an advantage.
Currently working and staying in Delhi.
Only Male candidate.

Candidates currently not doing any job, left previous company due to health reasons
can be considered as second priority

Currently should be working in a Manager role.  Candidates working in AM – Quality
role are also fine, provided experience & knowledge are strong.

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