o Online responses (Social & Website) – Conversion of hot leads & eventually closing the sale – online / offline, with help of online response team
o Distributing the inbound chats to respective team members and monitor quality of interaction
o Guide sales team – to make warm leads into hot leads
o Converse with hot leads over a call to understand actual requirement
o Orders received through website to be processed and ensure that money came in (coordinate with accounts) till the product gets delivered – coordinate with logistics, order section etc.
o Be a bridge between online team & showroom
o Pass on video meet appointments to Showroom team and keep a tab on the results
o Development of brand awareness & online reputation
o Ensure that right merchandise in visible on website. Suggest merchandise as per analytics. TO maintain XX% which would be ready to ship
o Based on the reviews & feedback, suggest the content calendar for social media
o Work on engagement strategy along with agency
o Weekly updation of leads (in social & website) into master database (with help of CRM team)
o Ensure quality of images which are visible online