Customer Relationship Associate. – Sal Upto 6 Lakhs PA – Min 3 Yrs Exp – Hyderabad
Experience in Hospitality/IT is a Must
Up to 6 LPA
Customer relationship Associate/Front office plays a key role in delivering on the
customer service expectations for our clients, prospects and vendors. In conjunction
with the rest of the centre team, the CSR ensures the customer experience is
exceptional throughout the entire business centre. The CSR becomes a critical player
in delivering the best service. Ultimately, the actions and service provided by the
CSR are the catalyst for providing customers with a reason to come to Client and
the reasons to stay with Client.
a) Acts as the first point of contact for all clients and visitors providing a
professional and friendly service as well as delivering an exceptional first
b) Serves as a primary resource in assisting clients within the centre; whether
showing a client to a meeting room, preparing their new office for move-in, trouble
shooting basic technical issues, programming a phone, moving furniture to
accommodate their office needs, providing a beverage or assisting with
c) Provide the wow factor to our clients by taking pride in continually keeping the
centre show ready by ensuring the business lounge/cafe, conference rooms, show
offices and common areas are spotless and prepared for our next guests at all times.
d) Contributes to the overall revenue of the centre by identifying opportunities and
actively upselling/cross selling Client products and services.
e) Ensures that all daily service charges are captured and entered.
f) Becomes an extension of our clients team by delivering their mail, answering
their phones, sending their packages, ordering their office supplies, preparing
their meeting rooms, booking their meeting rooms, and ensuring that they are able to
concentrate on their work, while we manage their office needs.
g) Serves as a resource for clients seeking information, assistance or
recommendations; a thorough understanding of all key services, products and
amenities are critical in the ability to deliver service in an exceptional and
h) Demonstrates a true passion for customer service by proactively seeking ways to
surprise and delight our clients and guests, always going above and beyond.
i) Provides the image and service representative of a 5-star business centre through
smiling, professionally greeting clients, communicating clearly and effectively,
taking pride in the centre appearance and enjoying a professional business
Key Position Requirements:
1) At least 3 years of prior work experience as a Front Desk Executive in
2) Solid organizational skills, including the ability to prioritize and multi-task.
3) Working knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint
4) Ability to communicate effectively and professionally.
5) Strong Customer Service skills, including the ability to remain flexible and calm
in high pressure or continually changing situations.
6) Ability to operate basic office equipment.