Job: Critical System Analyst-NBFC(Financial Services)-Bangalore-3yrs+-5.5lakhs

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Title Critical System Analyst-NBFC(Financial Services)-Bangalore-3yrs+-5.5lakhs
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Categories IT Jobs
Salary 5.5lakhs
Total Yrs Of Experience Required 3yrs+
Job Location Bangalore
Job Description

Our client is a FinTech Non Banking Financial Services Company dedicated to driving Financial Inclusion in the MSME sector. Our client is the only company from India recognized globally by the World Bank/IFC with a gold award in 2019 as ‘Bank of the Year-Asia’ for innovative work in SME financing. The company is an RBI-registered Systemically Important NBFC. Headquartered in Bangalore, we have 110 branches across Karnataka, Gujarat, Maharashtra, Andhra Pradesh, Telangana, Tamil Nadu and UT ,Puducherry with more than 1000 employees.

Job Title: Critical Systems Analyst

Department: Systems & Technology    Report to: Divisional Manager, Systems & Technology
Purpose of Job: Supporting all Critical applications in the Organization along with Vendor Coordination

Job Responsibilities:

Issues Resolution
􀀀 Understanding of Loan Management Process Workflow.
􀀀 Resolve issues related to Loan Processing application
􀀀 Daily status updates of all Internal and vendor tickets.
􀀀 Address Customer Query via (Calls, Emails and Ticketing Tool).

Testing and Process Improvement
􀀀 Actively participate in Functionality Testing activity during releases.
􀀀 Own the Production Bug Fixing issues until closure.
􀀀 Analyze Business requirements and work with the Development Team for Implementation.
􀀀 Innovate or Suggest Process Improvement Ideas based on Know .

Teamwork and Productivity
􀀀 Flexible in working hours and should be willing to work on Weekends or Holidays in
case of Emergencies.
􀀀 Help or Guide team members and ensure the Team Productivity is always on higher
end.
􀀀 100% SLA and Audit compliant at work.

Qualifications:
Graduate (Preferably with IT Background in Banking Sector) with 3+ Years of Experience.
SQL and Database Structure Knowledge will be an added advantage.

Other Requirements:
􀀀 Basic understanding of ITIL terminologies (Service Request, Incident Management,
Change Management, Problem Management).
􀀀 Prior Support Experience in any Banking Applications.
􀀀 Analytical and Logical thinking along with Testing knowledge (Manual or Automated)
is a Plus.
􀀀 Previous experience of Ticketing Tools is a Must. (Ex: Service Now, Jira, ZOHO etc)
􀀀 Hands on experience in Microsoft Office Products
􀀀 Should be fluent in English and any other two of the following Regional Languages
(Tamil / Telugu / Kannada / Hindi / Gujarati).
􀀀 Hands on experience on Web and API Integration & Support
􀀀 Mobile applications Support experience will be an added advantage

Technical Skills
􀀀 Web Applications Support
􀀀 SQL and Manual Testing (Functional)

Soft Skills
􀀀 Good Analytical and problem solving skills
􀀀 Knowledge of the financial services domain will be an added advantage.
􀀀 Strong verbal and written communicator, able to speak with the business
stakeholders and understand the requirements.

Competencies
􀀀 Well versed with IT policies, rules and regulations.
􀀀 Understanding of both front end as well as back end technologies.
􀀀 Should understand the SDLC.
􀀀 Should be a strong team manager and team player with a winning attitude

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