Our client is a FinTech Non Banking Financial Services Company dedicated to driving Financial Inclusion in the MSME sector. Our client is the only company from India recognized globally by the World Bank/IFC with a gold award in 2019 as ‘Bank of the Year-Asia’ for innovative work in SME financing. The company is an RBI-registered Systemically Important NBFC. Headquartered in Bangalore, we have 110 branches across Karnataka, Gujarat, Maharashtra, Andhra Pradesh, Telangana, Tamil Nadu and UT ,Puducherry with more than 1000 employees.
Job Title: Critical Systems Analyst
Department: Systems & Technology Report to: Divisional Manager, Systems & Technology
Purpose of Job: Supporting all Critical applications in the Organization along with Vendor Coordination
Understanding of Loan Management Process Workflow.
Resolve issues related to Loan Processing application
Daily status updates of all Internal and vendor tickets.
Address Customer Query via (Calls, Emails and Ticketing Tool).
Testing and Process Improvement
Actively participate in Functionality Testing activity during releases.
Own the Production Bug Fixing issues until closure.
Analyze Business requirements and work with the Development Team for Implementation.
Innovate or Suggest Process Improvement Ideas based on Know .
Teamwork and Productivity
Flexible in working hours and should be willing to work on Weekends or Holidays in
case of Emergencies.
Help or Guide team members and ensure the Team Productivity is always on higher
100% SLA and Audit compliant at work.
Graduate (Preferably with IT Background in Banking Sector) with 3+ Years of Experience.
SQL and Database Structure Knowledge will be an added advantage.
Basic understanding of ITIL terminologies (Service Request, Incident Management,
Change Management, Problem Management).
Prior Support Experience in any Banking Applications.
Analytical and Logical thinking along with Testing knowledge (Manual or Automated)
is a Plus.
Previous experience of Ticketing Tools is a Must. (Ex: Service Now, Jira, ZOHO etc)
Hands on experience in Microsoft Office Products
Should be fluent in English and any other two of the following Regional Languages
(Tamil / Telugu / Kannada / Hindi / Gujarati).
Hands on experience on Web and API Integration & Support
Mobile applications Support experience will be an added advantage
Web Applications Support
SQL and Manual Testing (Functional)
Good Analytical and problem solving skills
Knowledge of the financial services domain will be an added advantage.
Strong verbal and written communicator, able to speak with the business
stakeholders and understand the requirements.
Well versed with IT policies, rules and regulations.
Understanding of both front end as well as back end technologies.
Should understand the SDLC.
Should be a strong team manager and team player with a winning attitude