Job: Business Support Services Manager_Exp7_8 yrs_Salary 19_21lkh_ 1 position_Chennai

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Title Business Support Services Manager_Exp7_8 yrs_Salary 19_21lkh_ 1 position_Chennai
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Salary 19_21 lkh
Total Yrs Of Experience Required 7_ 8 yrs
Job Location Chennai
Job Description
°          Minimum 8+ years of relevant experience in Operations management roles

°          Post graduate qualification (MBA preferred)

°          Strong written and oral communication skills with IELTS ( or any other equivalent English proficiency score of 7 or above)

°          Excellent skills in developing and delivering presentations for audiences of all levels of business

°          Experience in managing 25+ member teams

°          Experience in designing processes and operating models to support diverse stakeholder groups across countries

°          Experience in managing teams delivering multiple types of services

°          Experience in managing team leaders and coaching/mentoring them

°          Experience in process improvement frameworks such as Six Sigma, Lean, Agile

°          Experience in driving change and communication initiatives

°          Exposure to training development or eLearning standards

°          Relevant experience in HR and / or operational roles that have a significant development focus.

°          High level of expertise in MS Office applications

°          Reasonable project management skills and ability to simultaneously manage multiple stakeholders and activities

°          Ability to interact effectively with management and staff at all levels with solid interpersonal skills

°          Ability to interface effectively with internal and external stakeholders that may be located in geographically disperse locations and / or different cultures

°          Ability to exercise good judgment within broadly-defined procedures and practices to determine appropriate action

°          Cultural awareness and the ability to adapt style and approach to suit a particular audience

°          Strong written and oral communication skills, including skills in developing and delivering presentations for audiences of all levels of business

°          Self-starter; ability to work under minimal supervision

°          Ability to gain commitment from others, effectively manage expectations and competing priorities.

°          Excellent communicator; that can inspire stakeholders.

°          Alignment to IDP culture and values.


°          Certifications in Lean/Six Sigma (Green Belt/Black Belt)

°          PMP certification

°          Experience in Agile framework/way of working

°          Membership of a professional Training and Development body

°          Membership of a professional Change and Communications body

°          Certified in Kotters 8 Step Change Model or similar (e.g. Procis ADKAR model).

°          Certified in internationally recognised training standard(s) (e.g. ADDIE Model)

°          Experience with BPM tools such as IBM Blueworks, Aris, MS Visio

°          Experience in education, digital transformation or with SAP Cloud technologies would be a strong advantage.

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