|° Minimum 8+ years of relevant experience in Operations management roles
° Post graduate qualification (MBA preferred)
° Strong written and oral communication skills with IELTS ( or any other equivalent English proficiency score of 7 or above)
° Excellent skills in developing and delivering presentations for audiences of all levels of business
° Experience in managing 25+ member teams
° Experience in designing processes and operating models to support diverse stakeholder groups across countries
° Experience in managing teams delivering multiple types of services
° Experience in managing team leaders and coaching/mentoring them
° Experience in process improvement frameworks such as Six Sigma, Lean, Agile
° Experience in driving change and communication initiatives
° Exposure to training development or eLearning standards
° Relevant experience in HR and / or operational roles that have a significant development focus.
° High level of expertise in MS Office applications
° Reasonable project management skills and ability to simultaneously manage multiple stakeholders and activities
° Ability to interact effectively with management and staff at all levels with solid interpersonal skills
° Ability to interface effectively with internal and external stakeholders that may be located in geographically disperse locations and / or different cultures
° Ability to exercise good judgment within broadly-defined procedures and practices to determine appropriate action
° Cultural awareness and the ability to adapt style and approach to suit a particular audience
° Strong written and oral communication skills, including skills in developing and delivering presentations for audiences of all levels of business
° Self-starter; ability to work under minimal supervision
° Ability to gain commitment from others, effectively manage expectations and competing priorities.
° Excellent communicator; that can inspire stakeholders.
° Alignment to IDP culture and values.