| Job Description |
Our client is India’s leading Clinical Documentation Solution provider. Our client is looking for
Application Support Engineer
Location- Bangalore, Rotation shifts
Only Male candidates
Job Description—
Primary Support – Global
Responsibilities
Monitor production environment (servers and applications) to proactively identify production issues.
Identified issues to be logged into Incident Management system and tracked through the Incident life cycle.
Provide Level 2/3 support for all domestic and offshore system alerts.
Perform alert root cause / trend analysis and implement alert Incident reduction programs.
Provide level 2/3 support for all escalated incidents (not necessarily be alerts) from L1 Support.
Resolve incidents within the SLA timelines, working closely with internal (L3/IT etc.,)and external (Client & Vendor) resources.
Participate in new product roll outs, maintenance releases, testing, documentation and operational improvement projects
Requirements
Minimum 3 years of Application/Product support experience in monitoring and supporting critical production environments. Graduates or Diploma in computer science or related field. Technical experience in the following is required: Microsoft Operating Systems, Networking and Internet Technologies, MSSQL/MYSQL Database systems, Scripting skills, Web Servers IIS/Apache and Microsoft Office Suite. Strong analytical and problem solving skills, with the ability to multi-task. Strong communication, both written and verbal, and strong interpersonal skills. Willingness to work in 24/7 rotational shifts Prior experience in Healthcare industry (Hl7, EMR , HIS) would be an added advantage
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