Job: Application Support Engineer-L3 Support(Production support)-Bangalore-2-4yrs-5lakhs

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Title Application Support Engineer-L3 Support(Production support)-Bangalore-2-4yrs-5lakhs
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Categories IT Jobs
Salary 5lakhs
Total Yrs Of Experience Required 2-4yrs
Job Location Bangalore
Job Description

Our client is  India’s leading Clinical Documentation Solution provider. Our client is looking for

Application Support Engineer

Location- Bangalore, Rotation shifts

Only Male candidates

Job Description—

Primary Support – Global
 Monitor production environment (servers and applications) to proactively identify production issues.
 Identified issues to be logged into Incident Management system and tracked through the Incident life cycle.
 Provide Level 2/3 support for all domestic and offshore system alerts.
 Perform alert root cause / trend analysis and implement alert Incident reduction programs.
 Provide level 2/3 support for all escalated incidents (not necessarily be alerts) from L1 Support.
 Resolve incidents within the SLA timelines, working closely with internal (L3/IT etc.,)and external (Client & Vendor) resources.
 Participate in new product roll outs, maintenance releases, testing, documentation and operational improvement projects
 Minimum 3 years of Application/Product support experience in monitoring and supporting critical production environments.  Graduates or Diploma in computer science or related field.  Technical experience in the following is required: Microsoft Operating Systems, Networking and Internet Technologies, MSSQL/MYSQL Database systems, Scripting skills, Web Servers IIS/Apache and Microsoft Office Suite.  Strong analytical and problem solving skills, with the ability to multi-task.  Strong communication, both written and verbal, and strong interpersonal skills.  Willingness to work in 24/7 rotational shifts  Prior experience in Healthcare industry (Hl7, EMR , HIS) would be an added advantage

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