Job: AM Operations-BPO-Noida-2-3yrs-4.5-4.8lakhs

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Title AM Operations-BPO-Noida-2-3yrs-4.5-4.8lakhs
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Categories BPO-Jobs
Salary 4.5-4.8lakhs plus Incentives
Total Yrs Of Experience Required 2-3yrs
Job Location Noida
Job Description

Our client  is a global business processes outsourcing company, founded in 1998. Our client handles millions of customer transactions every year and are proud as a provider of outstanding customer  experience.  The BPO services cover the entire customer lifecycle that include front-office and back-office processes – contact center processes,Payroll & HR services, Business Analytics / Knowledge services and End-to-end Mortgage services. Our solutions are reflective of our outlook and focus

Our client is looking for Assistant Manager Operations for Noida Location

Current role as AM for at least 6 months to one year and skills in APR-Agent productivity report and Dialer knowledge is a must

Assistant Manager – Outbound

  • Calling data dialing strategy with changes as and when required.
  • Data spooling , churning, checking the duplicates etc
  • Data analysis with regards to contact ability, penetration and conversion.
  • Deep knowledge about People management and attrition control.
  • Client management and reports management
  • Ability to drive the team of 80 agents
  • Graduate
  • Practical knowledge about both progressive and predictive dialer working
  • Minimum 5 years of experience in outbound calling
  • Knowledge about formulas pertaining to shrinkage, attrition
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